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Privacy Policy

About this Policy

This policy sets out how Planes N Hangars collects, uses and discloses your personal information.

If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party.

By accessing or using Planes N Hangars services, including the Planes N Hangars Network you agree to the collection, use and disclosure of your personal information in the manner described in this policy.

Words defined in the Planes N Hangars Terms and Conditions of Use have the same meaning in this Privacy Policy.

Planes N Hangars and privacy

Planes N Hangars is bound by the Privacy Act (1988).

What personal information is collected?

Planes N Hangars collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services they offer.

Personal information collected by Planes N Hangars may include:

  • identification details, which may include name, birth date, gender, security questions and answers;
    bank account and credit account details;
  • user ID’s and passwords;
  • services provided to you, including saved items and searches;
  • business information, such as ABN and licence number;
  • information submitted in placing an advertisement, for example aircraft details and pricing;
  • information submitted in applying for a finance or insurance related product;
  • information about the devices on which you visit the Planes N Hangars Network, and your activities on those sites;
  • third party account details (for example where you sign in through a social network);
  • social profile information;
  • records and content of communications with Planes N Hangars or any other person including records and content using Communications Services (as that term is defined in Planes N Hangars’ Terms and Conditions of Use). Please note that such records and content may be stored and scanned by Planes N Hangars.

How is personal information collected?

Planes N Hangars collects personal information in a number of ways, including:

  • directly from you when you provide information directly to Planes N Hangars in person, by phone or in writing (whether electronic or otherwise) for example when you create an advertisement on one of our websites; when you enquire about an item on one of our websites; or in a contract with your business to provide you with our services;
  • directly from you when you communicate with Planes N Hangars or any other person using Planes N Hangars Communications Services;
  • from third parties such as:
    • Planes N Hangars related companies; resellers of Planes N Hangars services and service providers to Planes N Hangars;
    • operators of linked or served web sites, applications and advertising on the Planes N Hangars network;
    • social networks where you choose to share that information when creating an account;
      from 3rd party data providers who have been directed by you to send us information on your behalf;
  • through use of Planes N Hangars proprietary software in which personal information is stored;
  • from organisations identified or described under the heading “How is personal information disclosed”

How is personal information used?

Your personal information may be used for the following purposes:

  • to maintain appropriate business records;
  • to research, develop, improve and use within Planes N Hangars products and services;
  • to pre-populate / customise / provide shortcuts on our websites;
  • to conduct surveys to determine use and satisfaction with Planes N Hangars services;
  • to generate statistics in relation to the Planes N Hangars Network;
  • for the purposes of feedback, reviews and ratings;
  • to promote and market special offers and other services to you (if you do not want to receive these, please let us know by clicking here);
  • for purposes connected with the operation of the Planes N Hangars Network;
  • for staff training and quality assurance;
  • to personalise the site experience and / or the advertising you see when you visit sites within the Planes N Hangars Network.

How is personal information disclosed?

Planes N Hangars may disclose personal information to individuals and organisations other than Planes N Hangars. The organisations to which we may disclose personal information include:

  • Planes N Hangars staff and Planes N Hangars’ related bodies corporate;
  • the public if you advertise with Planes N Hangars or use publicly available Communications Services;
  • individuals and organisations that advertise with Planes N Hangars if you submit an enquiry or seek certain services through Planes N Hangars – depending on your enquiry these may include:
    • private advertisers;
    • licensed aircraft dealers;
    • aircraft brokers;
    • operators of Linked Sites;
    • financial service providers;
    • insurance service providers;
    • aircraft inspection service providers.
    • If you do not want Planes N Hangars to disclose your personal information to these individuals and organisations, you should not submit an enquiry;
  • outsourced service providers who assist Planes N Hangars to provide its services including:
    • information technology providers;
    • marketing and market research advisers; and
    • professional advisers.
  • entities to whom you request we send your information;
    • resellers of Planes N Hangars services;
    • organisations involved in a sale/transfer of Planes N Hangars assets, business or shares;
    • to assist government or regulatory authorities or police;
    • as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.

Where Planes N Hangars provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information will be handled by that third party in accordance with its privacy policy and not in accordance with the Planes N Hangars privacy policy.

Maintaining personal information quality

Planes N Hangars strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. You may update certain personal information through your membership account (if you have one) or click here to contact us by email.

How to access your personal information

You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please click here or on the “contact us” link at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. There is no charge for this service, however you may be required to verify your identity before any information is released to you.

About security and personal Information

Planes N Hangars takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on Planes N Hangars’ systems.

Transfer of personal information outside of Australia

Some of Planes N Hangars’ service providers may be located outside of Australia, including in the United States of America and Canada. It may be necessary to disclose your personal information to those service providers for some of the purposes listed above. By providing Planes N Hangars with your personal information, you consent to the disclosure / transfer of your personal information outside of Australia as set out in this privacy policy.

Dealing with Planes N Hangars anonymously

You may deal with Planes N Hangars anonymously by using a pseudonym, unless Planes N Hangars is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.

What if you don’t provide personal information?

If you choose not to provide personal information when requested, Planes N Hangars may not be able to provide you with the full range of Planes N Hangars services.

Planes N Hangars Network, Linked Sites and personal information

When you visit a website or use an application on the Planes N Hangars Network, Planes N Hangars records anonymous information such as IP address, time, date, referring url, and other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content, searching activities, lead submission, and files accessed and downloaded, type of browser and operating system.

Such information collected by Planes N Hangars may be linked to other information Planes N Hangars holds about a user, compiling a complete profile about Planes N Hangars users’ browsing activities on the Planes N Hangars Network.

Planes N Hangars uses “cookies” and other methods to collect and store the information set out above. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as little as 30 days or up 2 years, or longer in some cases). Cookies may be used by Planes N Hangars or by service providers engaged by Planes N Hangars to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the Planes N Hangars Network, measure and analyse usage of the Planes N Hangars Network and for security. Persistent cookies may be used to identify the sites you visit on the Planes N Hangars Network and to personalise the advertising that you see when you make future visits to that site or other sites. You may adjust your Internet browser settings to disable cookies. If cookies are disabled Planes N Hangars may not be able to provide you with the full range of Planes N Hangars services.

The Planes N Hangars Network may include links to third party web sites, co-branded web sites and applications and advertising served to the Planes N Hangars Network by third parties (Linked Sites). The operators of Linked Sites may collect personal information through the use of cookies and otherwise. Planes N Hangars is not responsible for Linked Sites and recommends you read the privacy policy of Linked Sites before disclosing your personal information.

This site may use a web analytics service. A web analytics service may record visitor’s activities on the Planes N Hangars Network, which may include mouse clicks, mouse movement, and scrolling activity performed on the Planes N Hangars Network, user screen size, browser versions and other user experience based metrics. A web analytics service does not necessarily collect any personally identifiable information, including credit card information, that you enter in this website. If collected, we use the information collected by a web analytics service for analysing usability of the Planes N Hangars Network and associated purposes.

Planes N Hangars may use a Net Ratings web analytics tools to measure and analyse internet usage on our the Planes N Hangars website. If used this service helps us measure and respond to our online consumers. The data collected does not identify a user personally.

What if I have a problem?

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.

Postal Address: PO Box 1880 Buderim, Queensland 4556
Phone: (07) 5408 2999 (Business Hours EST)
Email: Contact Us

Planes N Hangars treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavor to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you would like further information about privacy in Australia, please review the Office of the Australian Information Commissioner’s website.

How this policy changes

This policy may change over time. All changes will be published on this website.

Updated: Version 1.1 (September 2015)

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